Frequently Asked Questions
Quick answers to common questions.
Account & Profile
How do I log out and sign back in to BIMeta?
Click your profile icon in the top-right corner of the header and choose Log Out. To sign back in, enter your username and password on the login page and click Sign In. Read more
I forgot my password. What should I do?
On the BIMeta login page, use the Forgot Password option to reset it. If you still can't get in, submit a support ticket and our team will help. Read more
How do I change my username, email or phone number?
Open your profile menu and choose General Settings. There you can update your username, phone, email, birthday, country, gender and job title, then click Save. Read more
How do I edit my name, bio or workplace on my profile?
Open your profile menu and click Edit. You can update your first and last name, About Me, location, school, where you work and your website, then click Save to keep your changes. Read more
Is there a dark or night mode?
Yes. Open your profile menu and click Night Mode. The page colors switch to a darker theme that's easier on the eyes in low light. Read more
Are there keyboard shortcuts?
Yes. Open your profile menu and click Keyboard Shortcut to see them. There are shortcuts to scroll to the next post and to the previous post. Read more
How do I show myself as offline or change my privacy settings?
Click the Settings icon in the bottom-right of the site. You can set your status to Online or Offline, or open Privacy to adjust your privacy settings. Read more
What do I get by upgrading to Pro, and how much does it cost?
Pro members get a featured member listing, the option to show or hide their last-seen status, post promotion and a verified badge. The plans are Start ($1 a month), Hot ($4.99), Ultima ($19.99) and VIP ($49.99). To upgrade, open your profile menu and choose Upgrade to Pro. Read more
Where can I see my wallet balance and transactions?
Open your profile menu and click Wallet. You'll see your current balance, buttons to add or withdraw funds, and your transaction history. Read more
Using the Platform
What is BIMeta?
BIMeta is a social platform for the AEC (architecture, engineering and construction) industry. You can connect with people in the industry, share your stories and projects, and make new connections. Read more
How do I choose what shows up in my News Feed?
Click the dropdown arrow next to News Feed on the left side. Choose All to see updates from everyone, or People Who I Follow to see updates only from people you follow. Read more
What can I make with the Create button?
The Create button next to Home lets you create an album, an ad, a blog, an event, a company or a project. You can also use it to start a live broadcast. Read more
How do I set up a company page?
Choose Create > Create Company. Fill in details such as the company name, URL, description, type, category, year established, CEO name, address and server location, then click Create. Companies you've created or joined appear under My Companies. Read more
How do I share a project?
Choose Create > Create Project. Enter the project name, URL, category and subcategory, description, year, project number, the software you used and where the files are located, then click Create. Read more
How do I create an event, including a virtual one?
Choose Create > Create Event. Add a name, location, start and end time, description and image. To make it a virtual event, insert a video chat link. When you're ready, click Publish. Read more
Can AI help me write a blog post?
Yes. In Create > Create Blog, the Article Content page has a Generating using AI option. Add a title, description, content, thumbnail, category and tags, then click Publish. Read more
How do I start a group chat for my company?
- Click the Plus button on the left side.
- Choose Create Company Chat.
- Add a chat name, choose the participants and upload an image.
- Click Create.
How do I host a video meeting?
Open LiveSmart Video from the left side of the site and click Start New Video. The page shows each room's organizer, visitors, organizer and visitor URLs, and active status. Read more
How do I find people, companies or jobs?
Use the search field in the header, or open Explore on the left side. From there you can search for people, companies, jobs, software and #hashtags, and filter by keyword and country. You can search for and apply to jobs under My Jobs. Read more
Where do I find my saved posts?
Click Saved Posts on the left side of the site. It shows all the content you've bookmarked. Read more
BIMeta Startup
What is BIMeta Startup?
BIMeta Startup (startup.bimeta.net) is a set of online planning tools. It includes business plans, marketing plans, business models, SWOT, PEST and PESTLE analyses, Porter's Five Forces, the McKinsey 7-S model, the Four Action Framework, brainstorming canvases, investors, a calendar and tasks.
How do I write a business plan?
Go to startup.bimeta.net/business-plans and fill in the sections: executive summary, company description, market analysis, organization and management, products or services, marketing and sales, budget, funding request, financial projections and appendix. When you're done, click Save. Read more
How do I create a marketing plan?
- Go to startup.bimeta.net/marketing-plans.
- Click Create Marketing Plan.
- Fill in the details and click Save.
How do I create a SWOT analysis?
Go to startup.bimeta.net/swot-list and click New SWOT Analysis. Enter your business or company name, choose a product from the dropdown, then click Save. Read more
What's the difference between a PEST and a PESTLE analysis?
A PEST analysis looks at political, economic, social and technological factors. PESTLE adds legal and environmental factors, which makes it especially useful in heavily regulated industries or when sustainability matters. You can create either one in BIMeta Startup. Read more
How do I build a one-page business plan on the Startup Canvas?
From the Startup dashboard, open Startup Canvas and click Design Business Model. Enter your company name, product and solution, value proposition, unfair advantage, customer segments, key metrics, channels, cost structure and revenue streams, then click Save. Read more
Can I keep track of investors in Startup?
How do I add an event to my Startup calendar?
Go to startup.bimeta.net/calendar and click Add Event. Enter the event name, start and end dates and times, and a description, then click Save. Read more
BIMeta Transfer
How do I send files with BIMeta Transfer?
- Go to transfer.bimeta.net.
- Drag files onto the page, or click to add files or a folder.
- Add a message if you want, then click Upload.
- Share the link you get with your clients or stakeholders.
Can Transfer email the download link for me?
Yes. Click the three dots, add your files and choose Send using Email, then click Upload. Read more
Can I make a transfer link expire?
Yes. Turn on self destruct when you send, and the link stops working after the time you choose. Some plans let you choose up to 12 months. Read more
How do I see or delete files I've already uploaded?
In Transfer, go to My Account > My uploads. You'll see your uploaded files and how much storage you have left, with options to download or delete each file. Read more
Getting Support
How do I contact BIMeta support?
Submit a support ticket. You don't need an account to do this.
How can I check on a ticket I already submitted?
You can look up your ticket on this support site at any time. If you're signed in, you'll also find all your tickets under Dashboard.
Can I find answers without opening a ticket?
Yes. The knowledge base is searchable, so try searching for your question first. Many common tasks have step-by-step articles.
Where do I get help with BIMeta software or apps?
For software and app help, visit the Software Center at software.bimeta.net.
Where can I read BIMeta's policies and privacy information?
Policies and privacy information are in the Trust & Safety Center at safety.bimeta.net.
About BIMeta
What is BIMeta's mission?
BIMeta helps the AEC industry with its workflows, from visualization to software. Its main focus is helping small and midsized companies move to a BIM-centric approach through tutorials, applications and hands-on help. Read more
What are BIMeta's core values?
BIMeta's core values are leadership, innovation, community, encouragement and humbleness. Read more
Where can I find BIMeta's copyright and trademark information?
A knowledge base article links to BIMeta Corporation's copyright record at the Library of Congress and its trademark status at the USPTO. If you have questions, email [email protected]. Read more