Statuses

Statuses

You can easily customize ticket status by going to Setup->Support -> Ticket statuses

Perfex come with general predefined statuses which you cant delete them becuase they are around the application. You can only change the name. While listing ticket statuses you can view in this moment how many tickets are currently in the status.

Setting status color: Click on the edit button while listing and you can easely pick status color.

    • Related Articles

    • Translating ticket priorities and ticket statuses

      Ticket priorities and ticket statuses are stored in the database, however, with Perfex CRM you have the ability to translate them based on their ID. Note that changing the name from the admin area won’t affect how will be shown to the customers/staff ...

    • Add New Project Status

      By default Our CRM ships with 5 predefined statuses, Not Started, In Progress, On Hold, Cancelled, Finished but you can inject new statuses with simple action hook to fit for your needs. The statuses Not Started and Finished are core statuses and ...

    • Add New Task Status

      NOTE: This feature is available starting from version 1.6.2 By default Our CRM ships with 5 predefined statuses, Not Started, In Progress, Testing, Awaiting Feedback, Complete but you can inject new statuses with simple action hook to fit for your ...

    • Auto Close Tickets

      Our CRM offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron Job->Tickets, you can enter time number of hours that must be passed from the last ticket reply in order the system to ...

    • Configure Stripe subscriptions

      You will need first to configure the Stripe Checkout payment gateway in order to use the Subscriptions feature. Please follow the Stripe checkout configuration guide by clicking here If you are using version older then 2.4.0, you will need to ...