Statuses

Statuses

You can easily customize ticket status by going to Setup->Support -> Ticket statuses

Perfex come with general predefined statuses which you cant delete them becuase they are around the application. You can only change the name. While listing ticket statuses you can view in this moment how many tickets are currently in the status.

Setting status color: Click on the edit button while listing and you can easely pick status color.

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