Priorities

Priorities

You can easely customize ticket priorities by going to Setup-> Support -> Ticket priority

Tickets priority are feature in Perfex CRM to easily anwser and check the tickets by priorities.

Some customers will always choose the HIGH priority but feel free to organize for your needs.

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      Ticket priorities and ticket statuses are stored in the database, however, with Perfex CRM you have the ability to translate them based on their ID. Note that changing the name from the admin area won’t affect how will be shown to the customers/staff ...