Allowed file extensions

Allowed file extensions

For the support feature allowed file extensions are separated from the global system allowed file extensions.

To configure the support ticket file extensions navigate to Setup->Settings->Support-> Allowed file extensions.

The file extensions added will apply also when the ticket is auto imported from Email Piping or IMAP.

    • Related Articles

    • Module File Headers

      Each module in Our CRM consist of init file which contains the general module configuration and includes headers containing meta-information regarding the module. Module init file headers example The follow example is taken from the default Our CRM ...

    • Module Security

      So, you created your module and works fine, but is it secure? You must ensure that your module is secure and is not vulnerable to any SQL Injections are directory traversing. You can find below best practices to ensure that your module will be ...

    • Module Basics

      Modules location & Name All modules should be added in the modules folder in your root directory where Our CRM is installed and each module must have unique folder name and init file with the same name as your module folder name. Creating your first ...

    • Creating Recurring Expense

      Seting up recurring expense is very easy. On the right side Advanced Option you can set when this expense to repeat. Also custom option to fit for your needs is allowed. You need to have cron job setup for this feature.

    • Email Piping / Auto Importing Tickets

      Email Piping is a feature in our CRM to auto open or reply to ticket from email. You can’t use both methods for auto importing tickets. You need to configure only 1 method (cPanel Forwarders or IMAP) depends on your requirements. On your mail server ...